terms
and
conditions

1. Booking and Payment:

Full payment is due upon completion of the service unless otherwise agreed.

Payment must reach us within 48hrs. 

We accept payments via GoCardless - Card payment over the phone, Cash Direct Debit and BACS.

Prices shown are an estimate, these may change when a quote is given.

2. Customer Responsibilities:

The customer must ensure access to water and electricity (if required) for the service.

Any obstacles or personal belongings must be cleared before our arrival.

Pets and children should be kept away from the work area for safety reasons.

3. Price Guide Quote

The price list is a guide and due to differing property sizes and amount of windows we may need to adjust the price if necessary. Our minimum charges for a full window clean are £15 per clean if 4 weekly or £18 if 8 weekly. The minimum charge for a front only clean is £15

4. Cancellations and Rescheduling:

Cancellations made inside 24 hours before the scheduled appointment will incur a 10% cancellation fee of the total job cost.

We reserve the right to reschedule in case of adverse weather conditions or unforeseen circumstances.

We shall not be held responsible for delays or cancellations due to circumstances beyond our control, including but not limited to extreme weather, power outages, or equipment failure.

If you want to cancel the window cleaning service you can do this by calling us on 01732 80-80-80, our Office hours are 9am – 5pm. Any cancellations outside these hours will not be processed. If cancelling our services by email please note that the service is cancelled when the email is read by us and actioned which is only done during office hours, we will send a email reply confirming the cancellation. The window cleaning service is a 3 clean minimum so if cancelling after the first clean, the cost of 3 cleans will be owed. 

Turning us away/cancelling on the day: We try to provide a reliable service, we make space and time in our schedule for this, on the day of your clean it is not possible to replace your clean with another, we reserve the right to charge you £15 cancellation charge if turning us away after we have arrived at your property to clean,  We may cancel the ongoing service to you.

Cancelling a clean at short notice after receiving a text message notification of the pre booked window clean incurs a £15 short notice cancellation charge.

5. Liability and Damage:

We take utmost care when performing our services, but we are not liable for pre-existing damage or wear and tear on surfaces. The customer must notify us of any fragile or sensitive areas before the service begins.

6. Satisfaction Guarantee:

If you are not satisfied with our service, please notify us within 24 hours, and we will endeavour to resolve the issue. If you are present upon completion, we will offer and ask you to inspect the work completed before leaving.

7. Health and Safety:

Our team follows health and safety guidelines, including the use of appropriate protective gear. Risk assessments will be carried out before work commences. Any concerns will be raised. Customers should maintain a safe distance while the service is being performed.

8. Complaints

We aim to provide the best window cleaning service possible, if for some reason you are not satisfied with our work please call us within 24 hours, and we will come back and re clean your windows without question, if contacting us after 24 hours we may not re clean your windows. If a reclean is refused, the full charge still applies.

9. Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

10. Insurance

We have public and employers liability insurance, details can be made upon request

For residential window cleaning, payment by Direct Debit, BACS, Card or cash accepted, we request the payment after each clean, unfortunately we no longer accept cheques.

For Commercial, you will receive a monthly invioice. 

Returned Direct Debits

If a payment is returned by the bank, a £1 surcharge will be added each time to cover fees incurred to the business to re-send for collection and admin to recuperate the money(s) owed.  A Maximum of £3 will be added before the account is suspended.

Window Cleaning

​

We use a pure water fed pole system to clean windows, this method uses de ionised water, we produce this water out our base which is then transported in a tank inside our vans, we carry all the equipment needed to carry out the work, once we arrive at your property this water is pumped through hoses and a telescopic pole with a brush is used to scrub all the dirt off your windows, the window is given a final rinse and is left to dry naturally, once all the water has evaporated the window will be left clean.

We use this method to clean windows up to 60ft, however we cannot removed stubborn staining, paint, hard water spots or staining, plaster, concrete or anything else stuck onto the window. We can only clean windows where there is a clear line of sight, some recesses or angles cannot be cleaned.

Conservatory windows are included with the regular window cleaning service, conservatory roofs, skylights or velux windows are not included.

Velux windows cannot always be effectively cleaned from the ground due to the height and lack of downward pressure, if velux windows are cleaned they are not guaranteed

​

Traditional Window Cleaning & Internal Window Cleaning

​

We will use a traditional window cleaning squeegee and small A frame ladders to clean internal windows. The windows are cleaned with soap and a squeegee, we can only clean off dirt and do not restore, deep clean or thoroughly detail the windows, if there is cigarette staining, hard water stains or any other staining this may not be removed, We do our best to clean the windows however we cannot guarantee the outcome, We may use a ladder to access a flat roof to clean a window but we do not clean windows traditionally off ladders

​

Cleaning outside of Guttering, Fascias, Soffits and Conservatory Roofs.

​

We use our water fed poles and brushes to clean, no chemicals are used, ladders are used for access to enable us to clean most conservatory roofs, We do not clean the inside of guttering.

The customer must supply (If needed) photos of what needs to be cleaned so that an accurate quote can be given.

​

Clearing of Guttering

​

We can only clear guttering that has access, if the guttering is covered by roof tiles preventing us from getting the equipment into the gutter then it cannot be cleared, Our equipment can go into the top of the downpipe if there are no screws or anything else preventing access. however if there is a blockage further down we won’t be able to unblock it. We do not dismantle the guttering or downpipes.​

A deposit of £25 is required upon booking.

Introduction:

These terms and conditions govern the provision of jet wash services by Elite Kleen Team. By booking our services, you agree to abide by these terms.

The customer must supply (If needed) photos of what needs to be cleaned so that an accurate quote can be given.

A deposit of £25 is required upon booking.

​

Service:

Our jet wash service includes cleaning of driveways, patios, pathways, and other surfaces as agreed upon at the time of booking.

Any additional services requested (such as re-sanding) will be subject to additional charges.

Re-sanding can only be booked as an Add-on, not a single service. Re-sanding has to be completed after the clean once the water has dried.